Frequently Asked Question

A common issue with an iPad that won't turn on is a drained battery or a software glitch. Try these troubleshooting steps in order:

1. Check the Power and Charge the iPad

• Plug it in: Connect your iPad to a working power outlet using a genuine Apple charging cable and power adapter.
• Wait: Let it charge for at least 30 minutes to an hour. If the battery was completely drained, it might take a few minutes before the charging screen or Apple logo appears.
• Check the cable and adapter: If it still doesn't turn on, try a different cable and wall adapter to rule out faulty charging accessories. Also, check the charging port for any debris and gently clean it with compressed air if necessary.

2. Perform a Force Restart

If the charging step doesn't work, the iPad may be frozen with a black screen, and a force restart can fix software glitches without erasing your data. The method depends on your iPad model:

For iPads with Face ID or with Touch ID in the Top Button (No Home Button):

1. Press and quickly release the Volume Up button.
2. Press and quickly release the Volume Down button.
3. Press and hold the Top button (power button).
4. Release the Top button when the Apple logo appears (this may take 10-20 seconds).

For iPads with a Home Button:

1. Press and hold both the Home button and the Top button (power button) simultaneously.
2. Release both buttons when the Apple logo appears (this may take 10-20 seconds).

If the iPad still will not turn on, please open a ticket with C3Ignite Support and we will work to identify how we can best service your device.