Frequently Asked Question

I have an iPad that does not have T-Mobile LTE Wireless Data Service.

Last Updated about a month ago

Check Wireless Service Options:

Make sure the iPad is not in Airplane Mode or connected to Wi-Fi.
Verify Wireless Service.
- Under Settings > Cellular Data, verify that Cellular Plans has
  T-Mobile selected and under Network Selection
  indicates T-Mobile.
Update Wireless Service.
- Settings > Reset > Subscriber Services > Reprovision Account.

Contact C3 IGNITE via a ticket with Phone, IMEI #, EID, and serial number of devices.